FAQ

FAQs

What is check in/check out time?
Check in time is at 3:00pm and check out time is at 11:00am.

Are guests allowed to smoke?
We are a non-smoking Hotel.

How much do you charge for high speed/Wi-Fi Internet access?
High Speed/Wi-Fi access is complimentary for all guests.

Do you have a fitness center?
Yes, the fitness center is located on the 2^nd floor of the Hotel. It comes equipped with a treadmill, elliptical, recumbent bike (all with individual television screens), and free weights. The fitness center is open 24/7.

Do you offer room service?
No, room services is not offered.

Do you have a pool?
No, we do not have a pool.

Do you have a spa?
No, we do not have a spa. We recommend Diamond Spa, located just a block up Germantown Avenue, to our guests who are looking for spa services.

Transportation/Directions

How do I get to the Hotel?
Please visit Maps/Directions page.

Do you offer free shuttle service from the airport?
No, we do not offer a free shuttle service from the airport. It is best to take a taxi or the train.

What are your cross streets?
The Hotel is located on the corner of Germantown Avenue and East Southampton Avenue.

Do you have onsite parking?
Yes, we have free onsite parking, which is located behind the Hotel, just off East Southampton Avenue. You will receive a parking ticket to put in your car upon check in.

Reservations

How can I make a reservation?
Chestnut Hill Hotel Guest Service Representatives are available to book your reservation 24/7. Please call the Hotel directly, 800-628-9744, for special weekend or holiday rates. You may also make a reservation online.

Many travel websites pass on booking fees to the client. When you book directly through the Chestnut Hill Hotel website, there are no booking fees or hidden charges.

Will I receive a confirmation email?
When you make a reservation over the phone, a confirmation will be e-mailed to you if you give the Hotel your email address.

Will you allow rollaways?
An additional $25 is added per rollaway per night.

Do you charge extra for more than two adults in a room?
$25 is added for the third adult and another $25 is added for the fourth adult.

Will you allow cribs?
Yes, a crib is available upon request and is free of charge.

I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
Chestnut Hill Hotel Guest Service Representatives are available to help you modify your reservation 24/7. Please call the Hotel at 800-628-9744.

What is the minimum age requirement to check in to the room?
18 years old.

What is your cancellation/deposit policy?
You must cancel by 2PM Eastern Standard Time 24 prior to your arrival date to avoid a penalty up to 1 night’s room and tax. On certain reservations, a special cancellation policy may apply. If your room booked through a third party, please contact the booking agent directly for cancellation policies.

Is my ID/Passport required at check in?
Yes, a valid government issued picture ID is required to check-in.

What age do kids stay for free?
Kids 17 and under stay for free when accompanying an adult.

Do you have connecting rooms?
Yes. Connecting rooms must be requested, but are not guaranteed.

Do you have an early departure fee?
Yes. If the departure date is changed to an earlier date after check-in, an early departure fee of up to 1 night’s room and tax is charged if the change is not made prior to 2PM the day before check out.

Do you have accessible rooms?
Yes, we have an accessible room, which includes a roll-in shower.

What forms of payment are accepted to pay for my room?
A credit card is required to hold your reservation. We accept Mastercard, Visa, American Express, and Discover. You may pay with a credit card or cash upon arrival.

Restaurant

What are the hours of the restaurants on site?

Chestnut Grill

Green Soul
Open 7 Days a Week // 11AM – 8PM

King’s Garden
Mon-Thu: 11:30am-10pm
Fri-Sat: 11:30am-11pm
Sun: 1:30pm-10pm

Paris Bistro
Dinner
Monday, Tuesday, Wednesday, Thursday & Sunday 5pm – 10pm
Friday and Saturday 5pm – 11pm

Brunch
Sunday 11am – 2pm

Jazz Cafe
Thursday, Friday & Saturday the cafe opens at 6:00pm
Thursday, Friday & Saturday set times are: 7:00pm, 8:30pm & 10:00pm
Sunday nights the cafe will open at 5:00pm. Set times are 6:00pm, 7:30pm and 9:00pm.

Pets

Are pets allowed?
Dogs are allowed, but pets are not. There are no restrictions to the type or size of dog. We will ask you to sign a waiver at check-in stating that you are responsible for any damages caused by the pet. We will also ask for your cell-phone number in the event you are out and your pet is causing a disturbance to the other guests of the hotel.

Do you have pet free rooms for those with allergies?
No.

Do you have a pet sitting or dog walking services?
No.

How far do you have to walk to take your pet out?
The two closest parks are Buckley Park and Pastorius Park. Fairmount Park is located just 5 minutes away via car and is a great park to take your pet for a walk or hike in the woods.

Concierge

I want flowers, chocolates, champagne, gifts sent to my room. How do I do this?
The Hotel does not offer these services, but we are happy to deliver any of these items to the room if delivered by an outside vendor.

Groups, Meetings, & Events

How do I book a meeting?
Guests interested in booking a meeting can call the Hotel at 215-242-5905 or 800-628-9744. The Guest Service Representatives can assist you further.

How can I book a block of rooms for a wedding group?
Guests interested in booking a block of rooms can call the Hotel at 215-242-5905 or 800-628-9744. The Manager will then be in touch with you to discuss your reservation needs further.

How can I book a room that is part of a block of rooms?
To reserve a room as part of an existing group block, please call the Hotel reservations line at 215-242-5905 or 800-628-9744 and reference the group name and date of your reservation. The reservation desk is open 24/7.

How many people does your Bombay Room hold?
The Bombay Room can hold up to 40 people.

Do you have catering services?
No, but we have caterers we can recommend to you to based on your meeting and event needs.

Still have a question?
Email Us
Call Us – 215.242.5905